Terms of service
Last Updated: May 30, 2026
Welcome to Ekolf. By accessing or using our website, you agree to comply with these Terms & Conditions.
1. Products
Ekolf offers wellness and electronic products including body massagers, head massagers, face massagers, and related accessories. Product descriptions, images, and specifications are provided for informational purposes and may be updated without notice.
2. Orders
* All orders are subject to acceptance and availability.
* We reserve the right to cancel or refuse any order at our discretion.
* Prices are subject to change without prior notice.
3. Payments
Payments must be completed before order processing and shipment. We use secure third-party payment gateways to process transactions.
4. Shipping
* Delivery timelines are estimates and may vary.
* Ekolf is not responsible for delays caused by shipping carriers, customs, weather conditions, or unforeseen circumstances.
5. Warranty
Products may be covered by a limited warranty as specified on the product page. Warranty does not cover:
* Physical damage
* Water damage
* Unauthorized modifications
* Misuse or improper handling
6. Intellectual Property
All content on this website, including logos, images, text, graphics, and designs, is the property of Ekolf and may not be copied, reproduced, or distributed without permission.
7. Limitation of Liability
Ekolf shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8. Governing Law
These Terms shall be governed by the laws of India.
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Privacy Policy
Last Updated: May 30, 2026
At Ekolf, we value your privacy and are committed to protecting your personal information.
Information We Collect
Personal Information
* Name
* Email Address
* Phone Number
* Shipping Address
* Billing Address
Technical Information
* IP Address
* Browser Type
* Device Information
* Website Usage Data
How We Use Your Information
We use your information to:
* Process orders
* Deliver products
* Provide customer support
* Improve website performance
* Send promotional communications (with consent)
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Third-Party Services
We may use trusted third-party services for:
* Payment processing
* Shipping and logistics
* Analytics
* Marketing services
These providers have access only to the information necessary to perform their services.
Cookies
Our website may use cookies to improve user experience, remember preferences, and analyze website traffic.
Your Rights
You may request:
* Access to your data
* Correction of inaccurate information
* Deletion of your personal information where legally permitted
Contact
For privacy-related questions, contact us through our customer support channels.
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Refund & Return Policy
Last Updated: May 30, 2026
Returns
Customers may request a return within 7 days of receiving the product.
Return Conditions
The product must:
* Be unused
* Be in original packaging
* Include all accessories and manuals
Non-Returnable Items
Returns will not be accepted for:
* Damaged products caused by misuse
* Products altered by the customer
* Clearance or final-sale items
Refund Process
* Approved refunds will be processed within 7–10 business days.
* Refunds will be issued to the original payment method.
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Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days.
Delivery Time
* Standard Shipping: 3–10 business days
* Delivery times may vary based on location and carrier availability.
Tracking
Customers will receive tracking details once the order has been dispatched.
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Disclaimer
Ekolf wellness products are intended for relaxation, comfort, and personal wellness purposes only.
* Our products are not intended to diagnose, treat, cure, or prevent any disease.
* Users with medical conditions, injuries, pregnancy, or other health concerns should consult a qualified healthcare professional before using any massager device.
* Always follow the product instructions and safety guidelines provided with the product.